POLICIES
Live Feeder Guarantee
Live arrival guaranteed
Every tub is pulled, sorted and counted the morning of your route day. Nothing sits in a warehouse or bakes on a truck.
How to make a claim
If something arrives dead, send us a photo and we'll get you a replacement within 24 hours, or a credit on your next order if you'd rather — your choice. Photos need to reach us within 24 hours of delivery, or within 1 hour on days with a forecast high over 90°F, so bring your feeders inside right away on hot days.
What is covered
The guarantee covers feeders that arrive dead or in poor condition. It does not cover losses after delivery caused by heat exposure, improper storage or an unventilated container.
Questions about this policy? Email [email protected].